Tags: hotel blog, hotel industry, hotel revenue management, hotel sales, hotel sales issues, hotel training, hotel trends, motivation
The good thing about a relatively slow summer for buisness was the opportunity to launch the charity that we founded, Shoes for Connor that was inspired by a business trip to Africa. Log onto http://www.shoesforconnor.com to get the story behind this charity.
Now we have another another mission. We have already collected and sent 1200 pairs of shoes to needy parts of the world — this is an opporntunity for everyone to do a little more — dig into your closets and find those shoes that you are not wearing or your children have outgrown. Rally your hotel or company in an effort that everyone can assist with regardless of their means. We can provide suport in the way of flyers, a recorded presentation and distribution. If you want to help Soles4Souls reach their goal of 100,000 pairs of shoes for Haiti contact us at email@example.com. See below for more details.
Shoes for Connor – Shoes for Haiti!
We have all been deeply touched and troubled by the situation in Haiti following the earthquake. Following a news broadcast last week I logged onto Soles4Souls web site http://www.soles4souls.org and emailed Morgan Evans, our contact with them. See below her reply:
It is very sad what had happened the other day and we are committing to send 100,000 pairs over there. Thank you so much for your hard work with your past shoe drive! I also want to thank you for making an extra effort for more shoes to send to Haiti. We appreciate all that we can get during a time like this. Thanks again!
Morgan Evans, Donor Program Specialist
Remember Soles4Souls does not collect shoes. They rely on organizations like us to collect the shoes so that they can distribute them through their channels – they have responded to other disasters and gotten shoes where they are needed. As mentioned on their site, when the immediate needs of food, water and medicine are addressed there will still be a tremendous need to protect little feet from the debris left by the earthquake. People are becoming ill from cuts and abrasions left untreated — we can try to protect their feet!
If you have been thinking about getting organizations that you belong to involved in a shoe donation for Shoes for Connor now is the time to do it. Let’s help Soles4Souls reach their goal – contact me at firstname.lastname@example.org for info and support on how if we all dig a little deeper into our closets we can make a difference for all of the little Connors in Haiti!
Tags: hotel blog, hotel industry, hotel revenue management, hotel sales issues, hotel training, hotel trends, recovery for hotels
Think back to the sales processes that you were using in mid 2007.
Perhaps you were mining the database for new business — if you are doing that now you are getting a much lower return that you were then. Perhaps you were waiting for the phone to ring as it often did with inquiries and if you closed a percentage of them– you could make your goals. Perhaps you were making cold phone calls and now and again a live human would answer the phone — not anymore.
Maybe you were using ‘reader board’ reports for prospects having meetings at competing hotels — still not a bad idea. Maybe you were using Google searches to locate the web sites of security facilities that you couldn’t personally cold call — still not a bad idea but search has/is changing big time!
Than if you got a group booking, it had to be cleared with the Revenue Manager to make sure that it fit with the rate strategy — the higher the rate the better! You paid for information on an account on a platform like Hoovers — now you can find sites that give you that info for free. The client was often grateful to get the space and was ready, willing and able to plan coctail receptions, VIP dinners, restuarant dine arounds — remember those?
In the very short time period of the recession, the sales game changed. The verticals in the database became less prominant and strapped for cash — for example, if Financial was was your vertical market there was a long dry spell but it is is starting to show signs of life. Government per diem is beginning to look pretty good and now the entire comp set is competing for goverment transient and meetings.
Advanced search is the new Google tool as are Google maps and earth — Tweets are beginning to appear on search on results. Eighteen months ago Twitter wasn’t part of the game. Facebook pages are becoming the new web site and connecting with LinkedIn is the new way to contact a potential client. Social networks now have a section in the Marketing and Sales Plan!
The recession’s impact on the sales process has made some sales people uncomfortable but for those that embrace the changes — it makes sales fun!
PS. Where did those inquiries go and did you notice, no one is planning dine arounds or VIP dinners — YIKES!
Tags: hotel revenue management, hotel sales issues, hotel training, motivation
This subject line appeared on an email this morning from my favorite and essentiial guide for motivation, Tony Robbins.
It is estimated that most New Year’s Resolutions are abandoned or forgtotten by the end of February or March. This applies to business resolutions as well as the usual self improvemnt resolutions!
What makes Tony Robbins my motitivational guru is that he advocates massive action to change your life or your business world. Adjust your attitude, focus on your vision and goals and MOVE!
A bad plan executed well is infinitely better than a great plan executed poorly or not at all! You can always make adjustments, your past does not determine your future and keep your eyes on where you want to be not the things you are worried or frightened about!
In his little book, Notes From a Friend, Tony gives an example of a race car lesson. When you go into a skid don’t keep your focus on the wall you are about to hit but on the track where you want to be. Tony’s race car instructor would physically turn his head around to focus on the track and away from the wall!
When you do this, everything in your mind, body and reflexes adjust to take you where you are focused and want to be.
Happy New Year and remember resolutions are hollow without a massive plan of action!
Tony’s Notes From a Freind is a little book in small chapters that I refer to every morning when I need my attitude ramped up — it is avialable on Amazon! Well worth the $9.95.