Google Maps to Feature Hotel Rates on Search Results

March 24, 2010 at 4:56 pm | Posted in In the News, Information | Leave a comment
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Google announced on Monday that it will feature hotel rates in the ‘balloons’ on Google maps. This is currently in the Beta stage.

Currently, they will seek rate feeds from advertisers and will be flagged as Sponsored Results. They will not pick up rates from the GDS and other distribution channels but rely on feeds from the hotels themselves. Below is an example of how it will look for a Search for hotels in NYC.

Google has stated that it will not change search results.   This new feature will not change the way that hotels are ranked in Google Maps, the company says. Google Maps ranks business listings based on their relevance to the search terms entered, along with geographic distance (where indicated) and other factors, regardless of whether there is an associated price. (HotelMarketing.com, 3/24/10)

With this feature, when you search for hotels on Google Maps you’ll be able to enter the dates you plan to stay and see real prices on selected listings. You can click on the price to see a list of advertisers who have provided pricing information for that hotel, indicated by the “Sponsored” text, and click through to reserve a room on the advertiser’s site. (HotelMarketing.com, 3/24/10)

My concern is that this feature will only perpetuate competitive rate cutting and discounting, making the industry more rate driven than before.  It may have an impact on rate parity and integrity and also become a threat to the aggregators who may feel they are in bed with the 500 pound gorilla named Google! 

Let me know what you think!

Guerilla Pricing — Revenue Managers In the ‘War Zone’

March 16, 2010 at 1:21 pm | Posted in Uncategorized | 1 Comment

In an excellent article that appeared in HotelMarketing.com, Brij Cahkra of Preferred Hotels referred to the vicious cycle of rate cutting as Guerilla Pricing.

“In guerrilla pricing, hotels try and do price cuts in short window to pick up additional market share however if done too often this can lead to a dilution of revenues,” said Chachra.

In the battle for increased revenue and market share, Revenue Managers often have no choice but to engage in guerilla pricing within their comp set. But increased market share in a guerilla pricing war at best yields increased market share for maybe a weekend. The increased revenue is consumed by the cost of distribution and/or it is insufficient to generate enough flow through to be worth it.

Gureilla pricing becoems like an addiction from which RMs find it difficult to break free. RMs are under pressure froms senior management to engage in the ‘game’ — to generate revenue and to increase market share.

Everyone loses, noboby wins.

Outrageous! Do Something a Little Outrageous Today!

March 6, 2010 at 6:36 pm | Posted in Uncategorized | 1 Comment
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It’s spring — time to shake off the post recession gloom!

You and 100 other hotels are contacting the same meeting planner for the same piece of business! What can you do to put a mile on the face of the planner and set youself apart from the other 100 hotels?

Idea #1: Get a video cam, Flip or another one. Gather the team incuding the GM in the lobby of the hotel and talk to the planner — have the GM offer a personal guarantee that if they book their meeting at your hotel, it will perfect! (Be prepared to deliver!) Send the link to the video to the planner!

Idea #2: Start a scavenger hunt on your FaceBook or i-Meet page. They have to identify one element in each of your photos. For example, if you have photo of a banquet room they have to identify the name of the flower on the banquet table in photo #4 or from the team profiles, from what university did the DOS graduate? The winners get a special offer — post the winners on the page!

There’s more but stay tuned for other ideas!

Oh yeah, do something outrageous for your family. For example, next Sunday make green eggs and ham for breakfast. If your kids don’t already have the book, buy it for them and put it on the table.

Step out of your comfort zone — it will make you feel better and put a smile on the faces of the recipients! We all like to be around people that make us smile!

Be outrageous!

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